Montréal 514-645-4597

Sherbrooke 819-300-1565

Functions List

Our business telephony solution includes more than 50 productivity features.

Phone System (PBX) Features

  • Managed and autoprovisionned IP Phones

  • Auto-Attendant (Interactive Voice Response)

  • Auto-configured Virtual Mobile Extension (iOS and Android)

  • User Managed Music on Hold

  • Ring Group Managed Music on Hold

  • Call Recording Management

  • Blocked Call Management

  • Virtual fax (fax-to-email and email-to-fax)

  • SMS Management (Deskphone, PC, iOS and Android)

  • Personal audio bridge with unlimited participants

  • Time & Date based routing

  • Phone number based routing

  • Emergency Call Management

  • Missed Call Email Notification

  • Message Waiting Email Notification

  • Intercom

Caller-ID Management
  • Outgoing Calls

  • Incoming Calls

  • Extension to Extension Calls

Selfcare Features

  • User Dashboard

  • Call Forwarding / Follow-Me Management

  • Voicemail Management

  • Call Detail Record and Call Statistics

  • Virtual Mobile Extension (softphone) Management

Phone Features

  • HD Voice

  • Compagny logo

  • Hold and Resume

  • Call Waiting

  • Redial

  • Managed and Blind Transfer

  • Automatic Call Forward

  • Automatic or Manual Forward to Voicemail

  • Do Not Disturb

  • Local 3 to 4 ways call conferencing

  • Intercom

  • Park Zone

  • Call Pickup

  • Busy Lamp Field and Direct Dialing

  • Call Waiting Indicator

  • Local Phone Book

  • Hot Desking

Voicemail Features

  • Email Notifications

  • Voicemail Transcription (Speech Recognition) to Email

  • Missed Call Notifications

  • Call Greetings Management

Call Center Features

  • Call Queues

  • Skill Based Routing

  • Agent Login/Logout

  • Call Queue Prefix

  • Call Barging

  • Call Recording